CANADA

Region: United Kingdom / Spain / Italy / France / Australia / New Zealand / Brazil / Mexico / Japan / Singapore...

TAXES & DUTIES

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Memoriacase. For further details of charges, please contact your local customs office.

Additional charges for customs clearance must be borne by the recipient specified on the delivery address. Memoriacase has no control over these charges and cannot predict what they may be.

It is the responsibility of the recipient to contact their local customs office for more information. When customs clearance procedures are required, it can cause delays beyond Memoriacase's original delivery estimates.

TRACKING AN ORDER

You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier's package-tracking site. If you require further tracking information, please contact our customer service support@memoriacase.com

When your order are shipped, you will receive a shipping notification email.

This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. 

IMPORTANT

When the carrier returns an Undeliverable package because of address problem to us, you will be charged for reshipping costs, ifyou require refund.Please note that the personalized items there is a 30% restocking fee.

Covid-19

We are committed to the heath and safety of our staff and community. In order to play our part in reducing the spread of COVID-19 and keep our employees and their families safe, we have temporarily reduced our order capacity as our staff work home. All your order will delay 5-7 days considering the virus.