OUR RETURN POLICY & OUR PLEDGE TO YOU
Our policy last for 30 days from date of purchase or 14 days after item delivered. If an item doesn’t arrive, doesn't materially match the description or is defective, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs.
Customer will be responsible for return shipping cost. There are no refunds 24 hours after your order was placed/item has been processed/ shipped.
If item is undelivered due to shipping carrier's mistake. E.g. Lost in transit, delivered to wrong address, but we have provided them correct address. We will send you a replacement order without additional cost. However, this is not subject to refund due to unforeseen delay.
For orders shipped to the wrong address due to a customer inputting the incorrect address, the customer must cover the cost of ordering replacement items so please be extremely careful when entering your shipping address.
Express Shipping fee is nonrefundable once order is shipped. Customer is liable to pay for returning fee if they failed to pick up the item on time. Any replacement order sent will be via standard shipping.
Due to the nature of made-to-order custom-made items such as t-shirts, hoodies, coffee mugs, beer steins, totes, fleece blankets and labeled custom jewelry we do not offer refunds on those items. If any of these items are defective, we will happily exchange them for you.
All our jewelry are subject to a quality color retention process & polishing, however we cannot guarantee plated color on all gold plated jewelry. As color on gold or rose plated are known it may fade over time and vary from person to person.
Return policy does not apply to sale items/ our custom designed/products with non-quality issues, we do not offer exchange or refund after purchase/ order confirmation. If item is defective we will send you a replacement order. Please choose your item carefully.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Memoriacase and if you have any questions, please don't hesitate to contact us!
* Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Hotline: from 9:00am to 6:00 pm Monday to Friday (EST)
Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee.