We're willing to exchange a new chain for you!
To check on the status of the order, please contact us with:
Your Order ID number
The picture of the damaged chain
The specifics about the damage
The exchanged chain size
The picture of the damaged chain is required for the next procedure.
Our customer service team will follow your request and get back to you as soon as possible. Once we confirm the validity period of warranty, the replacement chain will be sent out to you very soon.
Our customer services are open from 9:00am to 6:00 pm Monday to Friday (EST)
Memoriacase are jewelry specialists that are dedicated to capturing life's special moments with custom made jewelry. Whether you've just received a beautiful birthstone ring, monogram necklace or family tree keepsake, it's important to maintain the beautiful shine and finish of your jewelry.
SPECIAL CARE FOR GOLD AND SILVER PERSONALIZED JEWELRY
All jewelry can eventually tarnish, but your best defense is to be vigilant and properly care for your items. At Memoriacase, we recommend that you give your gold or silver jewelry a quick clean at the end of the day, using a soft cleaning cloth, to remove any fingerprints or oils that may have accumulated from normal wear.
Once a week, we recommend a deeper clean.
All you need is water & liquid soap.
1) Mix 1/2 cup of warm water with a few squirts of mild liquid soap
2) Let your jewelry soak for three minutes
3) Remove your items & rinse with clean water
4) Allow the jewelry to dry
Sterling silver jewelry deserves extra special care, so for these precious items we recommend a silver polish.You can purchase a quality silver cream at most jewelry stores, drug stores and even supermarkets.
SIMPLE TIPS TO KEEP THE SHINE
Make up first, then accessories
Lotions, hairspray and some cosmetics have chemicals that can be harmful to your jewelry. It is always best to apply your makeup first and then put on your jewelry in order to minimize the amount of damage your jewelry can be exposed to.
Take it off before you sweat it off
Working up a sweat may be good for your health but it's not good for your jewelry. Make sure to remove your jewelry before all intense physical activity. This will protect your jewelry from reacting to the chemicals in your sweat or from any damage that may happen in contact sport.
Rub a dub dub, no jewelry in the tub!
Your soaps and shampoos may get you smelling fresh and squeaky clean, but the harmful chemicals they contain could also do a number on your personalized jewelry. Too much sudsing in the shower while wearing your personalized necklace, bracelet or rings can cause a film to form over the precious metal, dulling the sheen and diminishing its gorgeous shine.
Jewelry and pools don't mix
Everyone loves a cool dip in the swimming pool on a hot summer day. But pools and Jacuzzis are full of chlorine that, if exposed for too long, can cause your jewelry to discolor . So play it safe: When you're stripping down into your bathing suit, take your jewelry off too.
Don't clean with the gleam
While we're very proud of your pro-active housework we would like to take a moment to remind you that once again harmful chemicals and jewelry do not make a good combination. While the chemicals in cleaning products are great for keeping your house shiny and germ free, they can be harmful to the quality and longevity of your precious jewelry pieces.
Be smart about safekeeping
Properly storing your jewelry will do wonders for keeping it looking new. Keep your customized jewelry in a box where it won't get tangled up with other items or damaged from too much movement. A jewelry box with a soft felt lining is perfect, but you can even line a simple shoebox with fabric to keep your items nestled and safe. Anti-tarnish strips are also a great investment to keep out oxidants than can tarnish and dull your pieces.