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As soon as the package has been sent, you will receive a shipping confirmation from us by email. There you will also find one or more tracking numbers that you can use to track the current status of your package. There is also the time at which the parcel is expected to be delivered. If the parcel delivery service does not find you at home, you can use the tracking function to see whether the parcel has been handed in to a neighbor or a branch, for example.
You will receive a tracking number by email once the order is sent out, you will be able to track the order status at the end of the page by clicking “Track Your Order”.
To track your order:
- Go to https://www.memoriacase.com/pages/track-your-order
- Enter the TRACKING NUMBER you received in the E-Mail, then click “TRACK PACKAGE”
- Click the yellow “Track” button for more detailed information.
Dear customers!
Due to the current situation in connection with Covid19, delivery delays may occur in some cases. We had to improve our hygiene measures again in order to comply with the regulations. It takes a maximum of 22 days for your package to arrive.
We work hard to get your parcels shipped on time.
In order to receive gifts in time for the holiday, we strongly recommend that you place your order early.
If you have any questions or concerns, you can reach us at any time at support@memoriacase.com.
We ask for your understanding.
- Memoriacase team
This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service via Email support@memoriacase.com
Credit card payments fail for the following reasons: insufficient funds; purchase not authorized by the card owner; incorrect account/billing details; or expired credit card. If none of these issues apply, please contact customer service with your order number, name, and email address and we will email your invoice to assist in processing your order.